Dear AT,
The only thing to do here is to investigate the case thoroughly. No point keeoing on trying. We'll have to really look for an insight on this problem. I'm really sorry for you and T&C.
I'll mail you a questionnaire. ITs actually for kids, but you could modify the questions for T&C and answer them Once I have all the info, I may do a better job.
Warm regards,
doctorleela
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