I TOTALLY agree with Anna's remark on the cabbage leaves - but those are especially helpful when mum is engorged with milk to the point that the nipples become flat...and the breasts are sore, red, swollen ad feverishly painful! Most effective when like this!!

I had that nipple-flat problem with the first baby - and she just couldn't get latched on - nothing to latch on to! poor wee baby!

Then came the cracked and painful (I mean like FIRE! no kidding - shooting through the nipple when she latched on was like stabbing me with a hot iron!!!!!). Anyhow - the teabags did help - but the breastmilk was the best - rubbing a few drops on the nipples and aereola...just s couple of days later there was vast improvement.

If she wants to breastfeed - tell her it will get worse before better....cuz she's got to STOP giving the bottle to avoid the perpetuating baby's desire to have an easy feed. It only last a few days and once established she'll feel so happy and contented.

My heart goes out to her...this is such an emotional thing between baby and mum...and it can be very frustrating!
Tell her to hang in there!
lisa