Hey Frank - that is wonderful for you...but I ordered over 450 POUNDS STERLING worth of remedies (in total over a 4 week period...in two lots)...and the "service" I got was cr*p!

When I rang to enquire about the wrong potency that they sent to me in one of the remedies (because they ASSUMED I couldn't possibly want anything in X! - and it was over 12..which they don't supply anything over 12x, as you know) they were snotty and rude...put me on hold (for a long time!) - knowing full well that I was calling from overseas.

(Also, when I originally sent my first order [which was small - under ten bottles] - I specified X for all potencies (which were 12, 30, 200!)..instead of telling me that they couldn't provide in X (30 and above) they just sent 3x...how stupid - but then you probably know the saying....NEVER ASSUME ANYTHING cuz you make an ASS out of U and ME!).

Back to that large order though - after about 5-6 minutes on hold (and that is a looooong time to wait!)- a lady came on and said she wasn't responsible for my shipment and the one who was - was busy...I pushed a bit - explaining that I didn't fancy being put on hold sooooo darn long JUST to then be told that the lady that was responsible for my order/shipment was 'busy' - couldn't I speak to anyone who could help me...rather than asking ME to phone back about THEIR error!. Anyhow - she passed me onto someone else (BUT, I had to hold this time about 2 1/2 minutes!) and this new person was incredibly snotty....saying NO ONE uses X potencies - inferring that I didn't know anything....

I explained that I was training (it's not like I made out that I was qualified!!!!). Anyhow, I also explained that I was advised to start out with the X potencies - as they are safer, and more reliable to deal with for a beginner. Easier to know what the rem's would do (this advice from GM). She had NO GRACE - NO PATIENCE - and then when I received my last shipment(of the two lots!) I recieved all tablets (huge chunks - NOT what I wanted at all and CERTAINLY NOT what I ordered)...and they didn't give a stuff.

So, if you see my posting this - it is on account of my dealings with them - 4 orders in total (over 4 or 5 month period)...and it's not like I didn't give a second chance, either. (might I add...a lot of money too!) and now stuck with TABLETS...not what I wanted!

Anyhow, I applaud Freeman's and will continue to do so - as they have been STERLING...and you can see from other's posts - they're having the same experience.

I hope you continue to get good service from Helios - but if they begin to slide down that arrogant slope that I saw in the RAW - just remember Freeman's as a reliable alternative.
Lisa

[This message has been edited by Lisa007 (edited 10 June 2000).]