That is EXACTLY what happened when I phoned Helios!!!!!!! I'm not kidding - they were just downright snotty and snarky about the X potencies - even went so far as to say that NO ONE uses them in Europe (are they ill informed or what? perhaps UK - but not necessarily the rest of Europe!).

I couldn't even get through to Ainsworth - and several emails went unanswered - it was only in emailing Freeman's that I found a decent company to help me get the rem's I needed - and I too, spoke with Dr. Kayne (by email) and he was most pleasant, helpful and obivously interested in Homeopathy beyond just selling a few remedies to make a buck!

So, I'm pleased that others are trying them - I want to support those who help their customers in return - and deal fairly in their business practise.

Oh - and it's also nice that they don't make you feel they have a superiority complex when you make a query!!!!!
Lisa